Real Stone Carving ships thousands of stones per year with a less than 1% damage occurrence. After delivery, please make sure to inspect for damage within seven (7) days from delivery.
If possible, take a picture of the damage for us and contact us ASAP on our Contact Us page or at sales@realstonecarving.com. Real Stone Carving will remedy the issue with repair or replacement as quickly as possible. We will file any appropriate claim actions on your item.
We will deliver a product with the exact engraving you have approved. Please note it is your responsibility to carefully inspect every character in the proof we send you for accuracy. We highly suggest having more than one individual involved in this process to eliminate errors. When you approve the graphic that is what we will engrave: there is no opportunity after that initial engraving to change a mistake and in most cases a new item is less expensive than attempting to correct an error. Understand that any error in engraving that you have approved will not be corrected and the engraving will stand as completed so we cannot stress enough the thoroughness that should be employed on examining the graphic for errors.
If for any reason, you item is NOT correct when it has arrived and it does not EXACTLY match your proof sent to you at the time of approval, your product is eligible to be remade. If you have found an error, please use our Contact Us page or at sales@real-stonecarving.com to contact us with:
• pictures of the stone
• pictures of the mistake
• and your original APPROVAL
and we will examine the situation from there.
